By Shahla Aliyeva
The process of making a mobile application is long and complicated. After working hard on an Android app, the effort only gets recognition when users love it. Actually, it is not whether or not you like the app, but instead, if the users will find it compelling. To bridge this gap, you need feedback.
Although collecting feedback is tedious, it is essential. You will need to understand how your users interact with your app, so you can know what fixes need to be addressed. So, how does one collect this feedback and process it to make necessary changes?
Asking for Feedback
While there are many ways of giving feedback, as a developer, you need to think of the easiest method for your users. One of the most effective, yet easy, ways is by including a feedback space on the application. Make sure that it is easily accessible. This way, your customers will find it and share what they feel about the application and how they think you should improve it.
Easily accessible, however, does not mean right at the top of your application or adding a pop-up feedback request as soon as a user launches the app. You do not want the user to think that you are more interested in their email address than you are with how they interact with your app. Good feedback will show up almost just when it is needed. Either before the exit or in the settings tab.
The next crucial step is actually reading the feedback left on your application and commenting back. Simply reading it is good, but let the users know that you have read it by commenting on their feedback. You do not have to give too many details about how you plan on solving an issue; you only need to have the comment say “I can handle it”.
Thank the user for the feedback and keep your comment simple and sweet.
Be careful with the questions you ask and also allow room for users to ask their own questions or give random comments. This makes sure that you do not miss any information.
Feedback will not be of any good to your Android app if you do not process and use it. Every feedback tells you how people feel and what will make them use your product more, and maybe even recommend it to their friends.
The number one way to process feedback is by making a follow-up. As well as commenting that you have received the feedback, ask more questions to engage with your users. This way, you will seem interested in what the user has to say and beyond that, get to the heart of what they actually mean.
Secondly, make the updates as soon as you can. If it is going to take longer, it is okay to notify users of how long it might take but users will appreciate your communication.
Finally, when the updates are up and functioning as the users wanted, it is courtesy to give credit to the one who raised the issue. You do not have to mention names since several users might have given the same feedback.
Giving credit will encourage more users to communicate, meaning you will have built a relationship with them.